Frequently Asked Questions

Answers To Some of the Most Frequently Asked Questions

Q. Can I pay in my local currency?
A. Sorry no, but you can view the price in US Dollars or Euro as well as the default UK pound. Please note that the exchange rate used to show your local pricing is changed once a day and should you place an order the exchange rate used by the card or payment processing company might differ slightly.

Q. I am not in the UK, how do I pay you in my currency?
A. Worldpay, our payment processor and your card company will do the conversion for you.

Q. If I don't like the item when it arrives can I return it?
A. Yes, you can with some exclusions - please check our returns policy for further detail.

Q. How quickly will you send my order.
A. Many items can be sent on the same or next working day. However, some items will take up to 21 days to be despatched (this category includes the made to order and made to measure items). Allowing for delivery time it is unusual for an order to take longer than 28 days to arrive.

Q. Can I have a courier delivery?
A. Sorry no. You would not like the cost!

Q. Can I give you special instructions regarding the delivery?
A. Once we have despatched your order we have no control over it and we are not able to give the postal service specific instructions.